Computer Desktop Support Services

CEU Technologies provides computer support, desktop support, and tech services for organizations throughout the Chicagoland area.

Computer Desktop Support Services For Chicago Organizations

Technical issues with your business computer always seem to pop up at the most inconvenient times, which not only disrupt your workflow but can interfere with important project deadlines. When IT connectivity fails, system updates happen unexpectedly, or you’re faced with a dreaded blue screen error, you need a reliable desktop support service to handle these issues and more.

But when your system isn’t working right now, who can you call to help?

Your One-Stop Computer Desktop Support Shop

At CEU Technologies, Inc., our teams of highly-trained desktop support technicians understand that these technical issues need to be resolved quickly and efficiently, no matter where you are. Only a phone call away, these experts can help you regain your sense of comfort and security with the technology you rely on for your day-to-day business operations. Our support begins remotely from a centralized location to save your company time and money, with in-person deskside assistance available at your location as necessary.

They are trained to resolve any issue you may have, with expertise that will speed initial troubleshooting and subsequent diagnosis until the problem is resolved to your satisfaction, per your company’s Service Level Agreement (SLA).

Basic Troubleshooting

Menu & system navigation
Username and password resets
Verification of hardware/software installation issues
Software installation and updates
Step-by-step troubleshooting and repair
Hardware malfunction repair
Email support and rerouting
Verify identities and permission levels
Connectivity issues between computers
and the server
Internet connectivity issues

Advanced Services

Create and reset user accounts
Verify permissions and authentication for access
Advanced infrastructure monitoring
Remote connection to the system for real‑time
updates and repairs
New system deployment
Migration and network management, to include
remote network support
Performance tuning and capacity planning
Backup maintenance and management
Cloud platform services
Construct server-level infrastructure
Mobile and remote networking

With prioritization and escalation expertise, our staff is able to determine which issues are network-wide or independent on a single system, so they can apply technical resources in an efficient and cost-effective manner to resolve your issues. With software that accesses your screen, we can view the problem in real-time, as you replicate the steps that caused the issue.

Our 24/7 IT support keeps your business running smoothly, so you can focus on your business.

Have An Issue Now!

If you are currently experiencing an issue that needs immediate attention, log in to our customer portal to open a new ticket and someone will be able to assist you promptly. You can also check on the status of an existing ticket through this portal.

Need a New Desktop
Support Service?

Not satisfied with your current contract? Consider a consultation with CEU Technologies, Inc.

We can create a customized desktop support plan unique to your company’s needs, budget and end-users, shifting your support from an unexpected reactive expense to a proactive delivery of the services you need, whenever you need them. Our knowledgeable technicians can fill the gaps of your in-house IT staff and help lighten the load, so we help you avoid any unnecessary obstacles in the way of your business.

We will meet with you on a regular basis to assess and update your plan based on your ever-changing business needs because we’re invested in keeping your networks running, so you can focus on your company. Together, we can build a custom IT roadmap to ensure your systems are updated, secure, and accounted for in your inventory. No matter the size or needs of your company, we have the perfect solution for all your technological needs.

Computer Desktop Support Services